Returns, Refunds and Exchanges

Our online and offline store has a strict no returns and no exchange policy. Our policy protects us against any misuse of our website. It is extremely important to us that you receive the books you ordered and that they reach you in perfect condition.

But in case the book(s) you receive are not according to your order or if they are damaged please follow these steps to help us remedy the situation:

1. Wrong book received. In case you receive a book that you have not ordered, get in touch with us as soon as you get the book(s) via the Customer Service Form. Please return the book to us and we will rectify our mistake and send the book you had ordered. You will have to pay for return postage, which we will credit to your Trilogy account to use for future purchases.
2. Damaged copy received. In case you received a book that is damaged, please get in touch with us immediately, in any case no later than within 1 day of receiving the package. Please use the Customer Service Form to log your complaint with photos of the damaged parts of the book and the outer packaging. This helps us assess how the book got damaged in transit and we can improve the packaging for future shipments. Once we receive your complaint we will be in touch to remedy the situation in the best way possible. We can either replace the book or offer a refund for the purchase price.
3. Exchange of books. We do not allow the exchange of books purchased from our online or offline store under any circumstance.