Effective Date: May 31, 2020

This Privacy Policy applies to personal and other information that may be collected when you interact with Trilogy Websites, which consists of (a) Trilogy Library and Bookstore and its subsidiaries, including their respective businesses and operations (collectively, “Trilogy”); (b) businesses and operations managed or operated by Trilogy; (c) websites owned, operated and managed by Trilogy, including each website that links to this Privacy Policy, and (collectively, “Trilogy Websites”).

Protecting the privacy and security of your personal information is a priority at Trilogy, and we believe that a single, comprehensive privacy policy that is straightforward and clear is in the best interests of our customers and our businesses.

Trilogy reserves the right to modify or amend this Privacy Policy at any time. You will be notified of any changes to this Privacy Policy which are less protective of customer information prior to such changes becoming effective. We may notify you of these changes by email reminders, by notice on this site, or by other acceptable means.

Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:

1. What is the personal information that we collect?
2. Why do we collect personal information?
3. How do we collect your personal information?
4. How do we use personal information?
5. With whom do we share personal information?
6. How do we secure personal information?
7. How do we respect your choices about your personal information?
8. Whom do I contact if I have questions or concerns?
9. What other information about Trilogy’s Privacy Policy would I want to know?

1. What is the personal information that we collect?

Depending on how you choose to interact with Trilogy, we may collect personal information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, date of birth and other persistent identifiers that can be used to personally identify you. We may also collect other personal information regarding your interaction with Trilogy, including usage information, the items that you browse, purchase, download, read, watch and otherwise access, and your geographic location.

2. Why do we collect personal information?

We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items that may be of most interest to you.

Your personal information also allows us to communicate with you regarding the services you have signed-up for and also about special offers, promotions, and other marketing programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email.

3. How do we collect your personal information?

(a) Information that you provide to us

As a general matter, you can browse the online store and on the Trilogy Websites without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in Section 3(b) of this Privacy Policy, including site analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies.

However, there are a number of circumstances in which you may need to provide us with your personal information.

The most common of these circumstances include:

Making a purchase or placing an order
Creating an account
Joining the Trilogy Library
Contacting customer service
Entering a contest
Signing up for updates and promotional communications

For your convenience, we have provided a summary description of each of these circumstances below:

Making a purchase or placing an order
When you make a purchase or place an order in our store, online or offline, you may need to submit personal information to us.

Creating an account
In order to use certain features of Trilogy Websites, or to purchase or access members only sections you may be required to create a password-protected user account and provide us with personal information when you do so. We will store and use this information to administer services you have chosen, and as permitted by this Privacy Policy.

Joining the Trilogy Library
When you join the library, you will be asked to share personal information via the Library Membership form. We need this information to process and activate your library membership and create your membership profile. This additional information that you share helps in our overall operations and to improve the quality of the services provided by Trilogy.

Contacting Customer Service
When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.

Entering a contest
If you enter a contest we offer, we may ask you to provide personal information so that we can consider your entry and, if you win, so that you may redeem your prize.

Signing up for promotional communications
If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.

(b) Information automatically collected

There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:

Web server logs
Cookies
Pixel tags or clear GIFs
Third party web analytics services
Targeted advertising
Your Device or Apps you use
Geolocation, including general and precise location information

For your convenience, we have provided a summary description of each of these circumstances below:

Web server logs
When you visit a Trilogy Website, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Trilogy Website; and the Internet address of the website from which you linked directly to the Trilogy Website. We may also collect information regarding search queries run on the Trilogy Website. We use this information to monitor the usage of the Trilogy Websites and as necessary for our business.

Cookies
Like many online retailers, we and/or our third party providers use cookies to recognize you as you use or return to the Trilogy Websites. This is done so that we can personalize and enhance your browsing and shopping experience. “Cookies” are small files that are placed in your browser to collect information about your activities on a Trilogy Website. Cookies help us to: (1) speed navigation, keep track of items in your shopping bag and provide you with content that is tailored to you; (2) remember information you gave us so that you do not have to re-enter it; (3) determine the effectiveness of some of our and our third party partners’ marketing efforts and communications; and (4) monitor the total number of visitors, pages viewed, and the total number of ads displayed.

Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.

Pixel tags or clear GIFs
We may use sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to determine the effectiveness of our e-mail and advertising and marketing efforts. For this purpose, we tie the pixel tags and clear GIFs to personally identifiable information. We may also collect information regarding the links within such marketing materials that you click on and purchase statistics regarding items you buy following receipt of such marketing.

Third party web analytics services
We work with third party service providers, including but not limited to Google Analytics, to help us better understand how you use the Trilogy Websites. These third party service providers will place cookies in your browser to collect information such as how you were referred to the Trilogy Website, how you navigate around the Trilogy Website, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. Third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.

To learn more about the privacy practices of Google, you may review its privacy policy located here. To disable the Google Analytics cookie and other third party web analytics service provider cookies, you can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.

Targeted advertising
We may partner with third party advertising networks that collect IP addresses, unique device identifiers (UDIDs), browser type, operating system, time zone, country, referring pages, and other information through the use of cookies, web server logs and pixel tags on Trilogy Websites, Apps, emails and on third party websites and emails. They use this information to provide you with advertisements that are customized to your particular preferences, including for companies that are not affiliated with us. You may see these advertisements on Trilogy Websites and third party apps and websites, and across different devices you use. We may use this process to help us manage and improve the effectiveness of our marketing efforts.

Please understand that Trilogy does not control these third party cookies, and you should check the privacy policies of third party advertising networks to see whether and how it uses cookies.

4. How do we use your personal information?

Trilogy uses your personal information to provide you with a superior customer experience and, as necessary, to administer our businesses. For example, we use your personal information to:

Provide you with products, services and information across Trilogy, including product and subject recommendations and other information in Trilogy retail store and library, through emails from our businesses, and on the Trilogy Websites and online interactive communities, and display associated content and advertising;

• Administer our services;
• To protect against deceptive and fraudulent activity;
• Provide customer service in store, by telephone and online;
• Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our products and services;
• Administer contests, promotions or surveys and provide appropriate notifications;
• Communicate with you about special offers, events, or new products or services that may be of interest to you;
• Customize and enhance the Trilogy Websites and advertising;
• Make communications necessary to notify you regarding security, privacy, and administrative issues; and
• Manage our business.

5. With whom do we share personal information?

Protecting the privacy and security of your personal information is a priority at Trilogy. Trilogy shares your personal information with:

Service providers, subcontractors and agents who perform services on our behalf. We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Trilogy. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

Third party providers of products and services. These are third parties that provide products and services you may purchase or request from or through us. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Trilogy. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.

Third party membership programs. We work with certain third party entities to help them administer their own membership or rewards programs by providing them with purchasing information about their customers who make purchase from Trilogy. We disclose only the information that is necessary to make these third party programs work and to support your membership in them. This information usually includes your name and e-mail address as well as the rupee amount of the purchases made at Trilogy. We require such entities to obtain your consent before we provide them with this information, which they usually do as part of their own membership or participation rules.

Credit card companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions. Although Trilogy’s treatment of this information is governed by this policy, the use of your information by the third party financial institutions and their vendors and contractors will be subject to their own privacy policies.

Law enforcement officials and as required by law. Trilogy may release personal information to third parties when we determine, in our judgment, and without your consent, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; (c) establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, (d) protect the rights, property or safety of Trilogy, our employees, our customers, users, or others; or (e) to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

Co-branded offerings. In some instances, we may offer a service or feature that is co-branded by Trilogy and a third party company. If you provide information in connection with such co-branded service or feature, that information may be shared between Trilogy and the third party. Although Trilogy’s treatment of the information is governed by this policy, the third party’s treatment of your information will be subject to the third party’s privacy policy.

Other websites operated by Trilogy. In some instances, we may operate a Trilogy Website on behalf of a third party. If you provide information in connection with a Trilogy Website operated by Trilogy on behalf of a third party, that information may be shared between Trilogy and the third party. Although Trilogy’s treatment of the information is governed by this policy, the third party’s treatment of your information will be subject to the third party’s privacy policy.

Sales, mergers, and acquisitions. If Trilogy becomes involved in a merger, acquisition, restructuring, reorganization, or any form of sale or other disposition of some or all of its assets, personal information and your transaction history may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice to you at your email address on file before any personal information is finally transferred and becomes subject to a different privacy policy. Such a transaction may involve us (i) retaining the right to continue to use transferred personal information in addition to the right of the transferee to use such information, and (ii) engaging in additional transfers of personal information (including new personal information) with the transferee from time to time following such a transaction.

Certain Digital Content providers. We may need to forward your name, email address, IP address, and shipping or billing address to certain content providers in connection with your order. The content providers may share this information with the applicable publisher and circulation auditors, and may use this information to fulfill your order and for other purposes. In these cases, the terms of the privacy policy of the publishers whose content you have purchased or downloaded will apply to you. If you do not wish to receive marketing communications from these publishers, you must contact the publisher directly.

Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

6. How do we protect personal information?

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Our websites permit you to create a Trilogy account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

7. How do we respect your choices about your personal information?

You may choose to opt out from receiving marketing and promotional communications from Trilogy at any time by clicking on the opt-out link provided at the bottom of each email and following the instructions, or by contacting us through the Customer Service Form.

Even if you opt-out of receiving promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.

Accessing, correcting and deleting your information
You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Finally, you have the right to request that we delete your personal information. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

8. Whom do I contact if I have questions or concerns?

If you have any questions about this Privacy Policy, please contact us through the Customer Service Form on our website.

9. What other information about Trilogy’s Privacy Policy would I want to know?

Policies for Minors, including children under the age of 13
Trilogy is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 13.

Except as noted below : (i) our products and services are marketed for and directed towards purchase by adults or with the consent of adults; (ii) Individuals under the age of 18 (“Minors”) are not permitted to use Trilogy Websites without the supervision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on the Trilogy Websites; and (v) should we learn that someone under the age of 13 has provided any personal information to or on any of the Trilogy Websites, we will remove that information as soon as possible.

If we direct certain features of our websites to Minors who may be under the age of 13, we require the parent or legal guardian to provide verifiable consent to such Minor’s use of our products and services and our collection of personal information in connection with such use. With your consent, we may collect, use and share information regarding Minors under the age of 13 consistent with this Privacy Policy. Please see the sections above for detailed information on how we do so.

If you are a parent or guardian who believes that your Minor under the age of 13 has submitted personal information or other information to us without your consent, please contact us via the Customer Service Form. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide to you information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your child from its database and instruct our affiliates and third party partners to do the same.

If you are a Minor under the age of 18, you may request and obtain removal of certain content or information posted on Trilogy Websites by contacting us via the Customer Service Form. Please be advised that our removal of your post(s) does not ensure complete or comprehensive removal of the content or information you have posted on Trilogy Websites.

Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Do Not Track Disclosure
Certain web browsers may provide an option by which you may ask your browser to inform websites you visit that you do not wish your activities to be tracked by cookies or other persistent identifiers, commonly called “Do Not Track Signals”. Although Trilogy Websites are currently unable to respond to Do Not Track Signals, you may opt out of tracking activities by following the instructions provided by your web browser to opt out of web analytics and behavioral advertising.

Important information about third party devices, ISPs, websites and applications
This Privacy Policy applies solely to information collected by Trilogy Websites. Whenever you click on links and banners on any Trilogy Website that take you to a third party website or you use, download or install third party software applications onto your Device, your use of those third party websites and/or software will be subject to the third party’s privacy policies, not Trilogy’s. Additionally, please note that when using Trilogy Websites, third party mobile device manufacturers and internet service providers (ISPs) may collect personal information about you and your use of such third party products and services will be subject to the third party’s privacy policies.

In addition, our website includes links to other websites whose privacy practices may differ from those of Trilogy. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Location of Stored Information
If you are visiting a Trilogy Website, please note that your personal information will be transferred, stored and processed in the United States. Additionally, Trilogy may transfer your personal information to other countries, for example because a server or third party service provider is located there. The data protection and privacy laws of other countries, including the United States, may not afford you the same level of protection as those in your own country. Trilogy will take appropriate steps to protect your information.

By doing business or interacting with Trilogy, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other facility locations selected by Trilogy.

Terms of Use
Any dispute between you and us regarding the privacy of your personal information is subject to this Privacy Policy and the Terms and Conditions available on this website, including limitation on damages, resolution of disputes, and application of the law in Mumbai, India.

Effective Date: May 31, 2020